1. Discovery call (30 min, free) — we listen to where you are and where you want to go. No sales pitch.
  2. Audit (1–3 weeks) — depending on scope, we look at your site, processes, data. You get a written report with findings.
  3. Proposal — fixed scope, fixed price, fixed timeline. Approve or adjust.
  4. Kick-off — we start work. Weekly updates, monthly reports, direct Slack/email contact.

You can stop at any step. There's no long contract trap.